EnforcerOnline is a purpose-designed enforcement agent debt collection system, which has been continually developed and improved over the last 20 years. The system has a proven track record both with private enforcement firms and with local authorities. EnforcerOnline is a fully integrated system, providing a single view of debt across all civil enforcement debt types.
Compliant Debt Recovery System
EnforcerOnline is compliant with Taking Control of Goods Regulations, MOJ National Standards and the CIVEA code of conduct.
The system allows for standard and bespoke automated and adaptable workflows. EnforcerOnline has the ability to interface with all standard local authority systems, such as MRI’s One Revenues and Benefits (Academy), Civica OpenRevenues, NEC Revenues and Benefits (Northgate), Imperial 3Sixty, Chipside, TARANTO, Unity5 Zatpark, as well as payment systems, mailing/printing, outbound dialling/SMS providers (e.g., Gov.UK Notify and Telsolutions) and the DVLA.
EnforcerOnline is hosted in the cloud, therefore there is no requirement for anything to be installed on your network.
Reporting
Automated and bespoke reporting capabilities, including remittance/returns reports are provided in both statistical and graphical formats allowing for performance auditing and monitoring of cases.
Modules
EnforcerOnline is comprised of several seamlessly integrated modules each providing specific benefits to your collection operation.
Enforcer
The main office-based application for updating cases, setting up payment arrangements, running reports - including instant graphical reports, maintaining system data and so much more.
Enforcer for Agents
An app based system that is tailored to phones and tablets, allowing for unlimited mobile working with real-time updates. This includes optimum route mapping capabilities, which could help save EA time and fuel.
Client Access
A website that provides a primarily read-only means for clients to check the status of cases and to enter certain updates such as direct payments, new addresses and balance adjustments.
View My Case
A website which allows debtors to view basic information about their case. The system provides ease of self-serve access allowing for debtors to check balances, arrangements, payments made and more.
ClientTalk
An integration platform for converting and transferring files to and from other systems, including MRI’s One Revenues and Benefits (Academy), NEC Revenues and Benefits (Northgate), Imperial 3Sixty, Chipside, TARANTO etc.
MapMaker
An advanced tool for visualising and allocating caseload using maps.
At a glance
- Basic package includes up to 10 users
- No limit on clients or agent online access
- Fully mobile solution for on the road EAs
- Automated arrangement processes
- Visual allocation of cases to EAs
- Automated correspondence
- Automated reporting to client
- Debtor access website
- Comprehensive backup and DR facilities
- Free training and set-up
- Technical support helpline
Debt Types
- Council Tax
- Business Rates
- Penalty Charges
- Commercial Rent
- Housing Benefit Overpayments
- Sundry Debts
- And more!
Integration
- Integrates with your preferred external printing company
- Loads new instructions from any revenues or parking system
- Produces return files and payment files that can be loaded back into your revenues, parking or cash systems
- Loads payment files from your cash system
- Integrates with the DVLA to carry out vehicle checks
- Integrates with your preferred SMS or outbound dialling provider
Testimonials
"I can’t speak highly enough of Innovis Solutions and its Enforcer software. Enforcer is an excellent system that continues to support our operational needs, and the service we receive from the Innovis team is consistently first class.
Whenever my team or I suggest potential enhancements, the team takes the time to understand exactly what we are trying to achieve. Their knowledge, responsiveness and collaborative approach mean they often recommend a solution that is even better than the one we originally envisaged. Innovis Solutions is a trusted and valued partner, and I would have no hesitation in recommending both the company and the Enforcer software."
» Sean Palfrey, Enforcement Manager, ARP Enforcement (Anglia Revenues Partnership)
Since implementing EnforcerOnline we have been able to manage our caseload effectively, streamlining and automating processes and driving up collection. The software is straightforward and practical for both office users and Enforcement Agents, with real-time updates, and has proved excellent value for money. The support received is instant, ongoing and immeasurable! All of the EnforcerOnline team are willing to share their expertise and experience, I would highly recommend them to anyone starting out in the enforcement business.
» Sue Spearing, Revenues & Benefits Arrears Team Manager, Royal Borough of Kingston upon Thames
"With all the other challenges facing in-house enforcement it's good to be able to rely on a product that does what it says on the tin - with no fuss and excellent support facilities Enforcer on line has allowed us to concentrate on the job in hand without a worry about our enforcement IT."
"We have used Enforcer in the London Borough of Croydon in-house enforcement team for the past 10 years, I can confidently say that it has been an excellent and reliable solution. Enforcer offers fantastic functionality, is easy to use and provides a great user experience. It supports our day-to-day operations effectively and continues to meet our needs.
One of its biggest strengths is the outstanding customer support. Whenever assistance is required, the team is responsive, knowledgeable, and always willing to help. The team is also extremely helpful when we want to develop or change our work flows or outbound communications.
Over the past decade, my experience has been consistently positive. The combination of excellent functionality, ease of use, reliability, and exceptional support makes this a system I would highly recommend to any organisation looking for an effective enforcement software solution."
» Sarah Waymouth, Enforcement Manager, Croydon Council
Contact Us
To arrange your free demonstration today, contact us on:
Enquiries: 0208 123 8108